Shipping & Delivery Policy

At JAONSHA SOLUTION PRIVATE LIMITED, we strive to process and deliver orders efficiently and securely. This Shipping & Delivery Policy outlines important information regarding order processing, shipping timelines, delivery procedures, and customer responsibilities.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

• Business days exclude weekends and public holidays.
• Orders placed during sales, promotions, or peak seasons may require additional processing time.
• Orders are subject to payment verification and fraud-prevention checks.
• Customers will receive an order confirmation email after successful purchase.

Shipping Coverage

We ship to eligible locations serviced by our logistics and courier partners. Availability of shipping services may vary depending on destination, courier coverage, and local regulations.

Shipping Charges

Shipping fees are calculated based on factors such as destination, package weight, dimensions, and selected delivery method.

• Shipping costs are displayed during checkout before payment.
• Free shipping promotions may be offered on qualifying orders.
• Additional charges may apply for remote or restricted delivery areas.

Estimated Delivery Times

Delivery times vary depending on destination and shipping method selected.

Delivery estimates begin after order processing is completed and should be considered approximate rather than guaranteed.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information where available.

• Tracking updates may take time to appear after shipment.
• Tracking availability depends on the selected courier service.
• Customers are responsible for monitoring shipment progress using the provided tracking details.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

• Incorrect or incomplete addresses may result in delays or failed deliveries.
• Additional shipping charges may apply for re-delivery attempts.
• We are not responsible for losses caused by incorrect address information provided by customers.

Failed Deliveries & Returned Packages

Orders returned due to failed delivery attempts, refusal of delivery, or incorrect addresses may be returned to us by the courier.

• Additional shipping charges may be required for reshipment.
• Refunds may be reduced by applicable shipping and handling costs.
• Returned orders will be handled in accordance with our Return & Refund Policy.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control.

• Severe weather conditions.
• Public holidays or peak shopping seasons.
• Courier network disruptions.
• Customs inspections and regulatory procedures.
• Natural disasters or force majeure events.

We are not liable for delays caused by third-party shipping providers or circumstances outside our reasonable control.

Risk of Loss

Ownership and risk of loss for products generally pass to the customer upon delivery to the shipping address provided during checkout, subject to applicable consumer protection laws.

Lost or Missing Packages

If your tracking information indicates delivery but you have not received your package:

• Verify the delivery address provided in your order.
• Check with household members, neighbors, or building management.
• Contact the shipping carrier for additional information.
• Contact our customer support team for assistance.