Return, Refund, Exchange & Cancellation Policy

At JAONSHA SOLUTION PRIVATE LIMITED, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully to understand your rights and responsibilities regarding returns, refunds, exchanges, and order cancellations.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Return request is submitted within 7 days of delivery.
• Product is unused, unworn, unwashed, and in original condition.
• Original tags, labels, packaging, and accessories are intact.
• Product shows no signs of use, damage, stains, perfume, or alteration.
• Proof of purchase or order confirmation is provided.

Exchange Policy

We offer exchanges for eligible products under the following circumstances:

• Incorrect size received.
• Color exchange request (subject to availability).
• Damaged or defective product received.
• Wrong item delivered.

Exchanges are subject to stock availability. If the requested replacement item is unavailable, a refund or store credit may be offered where applicable.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• Provide your order number.
• Share clear photographs of the product and packaging.
• Do not remove tags or use the product before inspection.

After verification, we may offer a replacement, exchange, refund, or another appropriate resolution.

Refund Policy

Once a returned item is received and inspected, we will notify you regarding the status of your refund request.

• Approved refunds will be processed to the original payment method whenever possible.
• Refund processing times may vary depending on the payment provider or financial institution.
• Shipping charges may be non-refundable unless the return is due to our error.
• Refunds may be refused if returned products fail inspection.

Please allow up to 5–10 business days after approval for the refund to reflect in your account.

Store Credit (If Applicable)

In certain situations, we may offer store credit instead of a monetary refund. Store credit can be used toward future purchases on our website and will be subject to any applicable terms communicated at the time of issuance.

Order Cancellation Policy

Customers may request order cancellation before the order has been shipped.

• Cancellation requests are subject to order processing status.
• Orders that have already been shipped cannot be cancelled.
• Refunds for approved cancellations will be processed according to the refund policy.
• Customized or special-order products may not be eligible for cancellation.

Non-Returnable & Non-Exchangeable Items

For hygiene, safety, or business reasons, certain products may not be eligible for return or exchange.

• Products marked as final sale or non-returnable.
• Customized, personalized, or made-to-order products.
• Gift cards, vouchers, or promotional items.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Items returned without original packaging or tags.
• Innerwear, personal-use products, or hygiene-sensitive items where applicable.

How to Request a Return or Exchange

1. Contact our customer support team within the eligible return period.
2. Provide your order number and reason for the request.
3. Share photographs if the item is damaged, defective, or incorrect.
4. Wait for return authorization and instructions.
5. Ship the product as instructed or arrange pickup if available.

Return Shipping

Responsibility for return shipping costs may vary depending on the reason for the return.

• We may cover return shipping for incorrect, defective, or damaged products.
• Customers may be responsible for shipping costs related to discretionary returns or exchanges.
• Shipping charges paid during checkout may not be refundable unless required by law.

Refused or Undeliverable Orders

Orders returned due to incorrect address information, failed delivery attempts, or refusal of delivery may be subject to shipping and handling deductions from any applicable refund.

Changes to This Policy

JAONSHA SOLUTION PRIVATE LIMITED reserves the right to modify or update this policy at any time. Changes will become effective immediately upon posting on this page.